Refund policy

Returns

You have 14 calendar days from the day after you receive your goods to notify us of your wish to cancel

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable),
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

If no Order Number is provided with your return we are Unable to Process 

Returns should be sent to :

Lulu & Annie

4 Meriton Road ,

Handforth, Wilmslow ,

SK9 3HB , United Kingdom

Refunds (if applicable)

Once your return has been received and inspected, and is processed for a refund we will notify by email. In the event of a query or we are unable to refund , you will be contacted by phone or email to discuss .
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@luluandannie.co.uk

Sale items (if applicable)

Sales items may also be refunded 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@luluandannie.co.uk.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We send out exchanged items using Royal Mail Tracked48 which stated 2-3 working days.

Complimentary Packaging

Gift Boxes accompany all purchases. Gift Bags can be requested at checkout . This is to reduce unnecessary packaging waste. Both Boxes and Bags are supplied subject to a paid for purchase.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £49, you should consider using a trackable shipping service or purchasing shipping insurance to ensure you van track and check delivery.